PERSONALIZED ITEMS
Due to the nature of the product, unfortunately we are unable to cancel or offer returns on custom orders. We only offer replacements.
NON-PERSONALIZED ITEMS
If you need to return a product, you can email our team at contact@pjulan.com indicating your name and order number and the reason why you wish to return it.
Our customer service will ask you some mandatory questions about your return to prevent abuse.
You can return a product up to 30 days after the delivery date. The returned product must be in the same condition in which you received it and in its original packaging. Keep the receipt. The refund will be made once the returned merchandise is received in the original form of payment.
If you wish to make an exchange, we will accept it as long as you contact us within 30 days of the delivery date. In this case, you will be credited an amount equal to the amount spent upon arrival or we will make the change for you.
Refunds may take 3-7 business days to process and may take longer depending on your financial institution.
*Returns are free within the UK only.
*If you decide to return the items, shipping costs will be the responsibility of the customer.
*All products have a 30-day warranty.
How does delivery work?
We work closely with the artisans who make our products. There are no middlemen, which is why we can offer you such low prices on a wide selection of our products and free delivery on your orders.
The average delivery time is 5-10 business days from when the order leaves our warehouse.
Your order will be processed by our team within a maximum period of 48 hours (72 hours on business days).
*Please note that due to current high demand and workplace social distancing requirements, our fulfillment center is taking a little longer than usual to ship orders.
Once your order ships, you will receive a confirmation email with a tracking number.
If you have not received the email, please provide us with your order number via the contact page.
Don't worry if you don't see any updates in the first few days - the tracking system sometimes takes a day or more to update.
If your order does not arrive within 12 working days, please contact us to arrange courier service.